SanDisk MP3 Player UM809 User Guide

User Manual  
Technical Support  
For more information on this product, please visit www.sandisk.com/support/clipplus  
Clip+UM809-ENG  
 
Table of Contents  
 
1
This chapter provides you the safety tips and cleaning instructions  
for your Sansa® Clip+ MP3 player.  
Safety Tips & Cleaning  
Instructions  
Read the safety instructions carefully before using your Sansa® MP3 player.  
1. Read this entire manual to ensure proper usage.  
2. Keep this User Manual for future reference.  
3. Do not use headphones/earphones while driving, cycling, or operating any motorized  
vehicle. This may create a traffic hazard and may be illegal in some areas. It can also be  
dangerous to play your music with headphones/earphones at high volume while walking,  
or engaged in other activities. You should exercise extreme caution and discontinue use in  
potentially hazardous situations.  
4. Avoid using headphones/earphones at high volume. Hearing experts advise against  
continuous loud and extended music play. Keep the volume at a moderate level, so that  
you are better able to hear outside sound and are considerate of the people around you.  
5. Keep your player away from sinks, drinks, bathtubs, showers, rain, and other sources of  
moisture. Moisture can cause electric shocks with any electronic device.  
6. Follow these tips to keep your player working well for a long time:  
Clean your player with a soft lint-free cloth.  
Do not allow young children to use your player unsupervised.  
Never force any connector into the ports of your player or your computer. Make sure  
your connectors are the identical shape and size before you connect.  
Do not disassemble, crush, short-circuit or incinerate battery as it may cause fire,  
injury, burns or other hazards.  
Disposal Instructions  
Do not dispose of this device with unsorted waste. Improper disposal may be harmful to the  
environment and human health. Please refer to your local waste authority for information on  
return and collection systems in your area.  
1
Safety Tips & Cleaning Instructions  
 
 
2
This chapter helps you familiarize yourself with the features and  
functionality of your Sansa® Clip+ MP3 player.  
Sansa® Clip+ MP3 Player  
Overview  
Congratulations on your purchase of a Sansa® Clip+ MP3 player!  
Sansa® Clip+ MP3 player is a sleek and wearable MP3 player with a removable clip and a  
1.0” display screen. Additionally, you can listen to FM radio broadcasts and enjoy a built-in  
microphone for voice recordings. The Sansa® Clip+ MP3 player comes with a built-in  
rechargeable battery which can last up to 15 hours during typical use.*  
Features  
Digital audio player – supports MP3, WAV, WMA, secure WMA, FLAC, Ogg-Vorbis,  
and audiobook files.  
slotRadioTM playback - plays slotRadioTM cards  
FM radio – includes an integrated FM radio with digital tuner for listening to live-  
broadcast FM radio programs.  
Voice recorder – supports voice recording function with built-in microphone.  
EQ effect – select an EQ mode to personalize your music experience.  
Internal memory – store data on the internal memory.  
microSD™ card slot – add a microSD™ card for additional storage or insert a  
slotMusic™ or slotRadio™ card with pre-loaded content.  
Music subscription compatible - works with most subscription services using  
WMDRM10, such as Rhapsody®.  
Supports gapless playback.  
Minimum System Requirements  
Windows XP SP2 or Mac OS 10.3 (mass storage class)  
Windows Media Player v10 (for playlist creation and synchronizing library and device)  
Intel Pentium class PC or higher  
USB 2.0 port for hi-speed transfers and charging  
*Based on continuous playback at 128 Kbps MP3; actual life and performance may vary depending upon usage and  
settings; battery not replacaeable.  
Sansa® Clip+ Overview  
2
 
 
Package Contents  
Please unpack your Sansa® Clip+ MP3 Player and check that the following were included:  
Sansa® Clip+ MP3 player  
Earphones  
USB 2.0 Cable  
Quick Start Guide  
®
Sansa Clip+ MP3 Player at a Glance  
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2
3
4
5
6
7
8
Display screen  
Up/Play/Pause  
Left/Previous/Rewind  
Select  
Displays the information and status here  
Press to move up one item, play, or pause  
Press for previous track, rewind, or move left  
Press to select the item  
Down/Submenu  
Right/Forward  
Home  
Press to move down or to open sub-menu options  
Press for next track, fast forward, or move right  
Returns to the Main Menu; press-and-hold to lock or unlock  
microSDHC™ card slot Insert microSD™, microSDHC™, slotMusic™ or slotRadio™ card  
Sansa® Clip+ Overview  
3
 
 
here  
9
Earphone Port  
Connect earphones here to listen  
Press-and-hold to turn the player on or off  
Built-in microphone for voice recording  
Plug USB cable here to connect to the computer  
Turns up the volume  
10 Power  
11 Microphone  
12 USB Port  
13 Volume Up  
14 Volume Down  
15 Clip  
Turns down the volume  
Attach player to clothes, a bag, or another convenient place.  
Main Menu Options  
Music – browse and listen to music, audio  
Radio (if applicable) – listen to FM broadcast  
books, or recordings  
radio and save presets  
Voice – record voice using built-in  
Settings – view or customize the Sansa player  
microphone  
features  
slotRadio – playback slotRadio™ cards  
Sansa® Clip+ Overview  
4
 
 
Playback Screen  
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3
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5
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7
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9
Shuffle  
Repeat  
Indicates that the Shuffle function is enabled  
Indicates that the Repeat function is enabled  
Current/Total Tracks Displays the current track number and the total number of tracks  
Battery Indicator  
Artist Name  
Title  
Displays the battery status  
Displays the artist name  
Displays the track name  
Play Time  
Displays the elapsed time  
Progress Bar  
Play/Pause  
Displays the progress of the current track  
Displays the music or recording playback status  
Battery  
The Sansa® Clip+ MP3 player comes with an internal rechargeable battery. To use the player  
for the very first time, remember to fully charge the battery. You can charge your Sansa®  
player through the USB port of your computer, a car adapter (not included), or AC adapter  
(not included).  
Charging  
To charge the battery, please follow these steps:  
1. Connect the larger end of the USB cable into an available USB port on the PC.  
2. Connect the smaller end of the USB cable into the Sansa® Clip+ MP3 player.  
3. The computer must be on for most USB ports to charge your battery. Your Sansa®  
will show connected and the yellow charging indicator will appear. The battery  
level indicator will blink while charging. You will not be able to play music while  
the player is connected to a computer.  
4. To stop recharging, disconnect the USB cable.  
Sansa® Clip+ Overview  
5
 
 
The battery can also be charged using an AC adapter (not included) or a car adapter  
(not included). You will be able to play your device while charging with one of the  
adapters.  
If your device is not recognized by your computer, make sure you have Windows  
Media™ Player version 10 or higher installed. You can also change the USB Mode to  
MSC if you do not have Windows Media Player. For Mac, ensure that USB Mode is set  
to Auto Detect or MSC mode. See Section 9 – Settings for more details.  
Sansa® Clip+ Overview  
6
 
3
This chapter provides you the basic usage instructions for your  
Sansa® Clip+ MP3 player.  
Basic Usage  
Power Button  
The power button is located on the top of the player. It can turn the player on or off, lock or  
unlock the buttons, or reset the player.  
Power On  
Press the Power button once to turn on the player. The Main Menu will appear after it  
has been booted up.  
Power Off  
Press and hold the Power button for approximately 2 seconds to turn off the player.  
Lock Function  
All function keys will be disabled once Lock is engaged by pressing-and-holding the  
Home button once while the player is powered on. All the buttons on the Sansa®  
Clip+ MP3 player will not operate when Lock is active. Please note that the Lock  
function only works when the player is on.  
The following message will appear on the display screen if any buttons is pressed  
while the player is in the locked position. Music should continue to play even if the  
player is locked.  
To unlock the player, press-and-hold the Home button until an “Unlocked” message  
appears.  
7
Basic Usage  
 
 
Reset  
If the Sansa® Clip+ MP3 player freezes up for any reasons, press the Power button  
and hold it for approximately 15 seconds. This is similar a power down of the player.  
However, be aware that once you perform the reset, any adjustments you made  
during the last operation will be lost.  
Connecting to your Computer  
To connect the Sansa® player to your PC, follow these instructions:  
1. Connect the larger end of the USB cable into an available USB port on the PC.  
2. Connect the smaller end of the USB cable into the dock connector of the player.  
3. The player will show “Connected” on its display screen.  
4. The player will appear in My Computer as Sansa Clip+. (In Mac OS, the player will  
appear on your desktop as a removable disk named SANSA CLIPP.)  
Auto Detect or MTP mode  
8
Basic Usage  
 
 
MSC mode  
Removing the player from your computer:  
Windows – Simply disconnect the USB cable from the player after you have finished  
charging, transferring, firmware upgrading, or synchronizing files.  
Mac – Eject the removable disk by dragging the icon to the Trash and then disconnect the  
USB cable.  
9
Basic Usage  
 
 
4
This chapter shows you how to transfer music files from your  
computer to your Sansa® Clip+ MP3 player.  
Loading Content  
Loading Music  
You can transfer music from your computer to the Sansa® MP3 player using the drag-and-  
drop method or using music management software like Windows Media Player.  
Drag and Drop (Windows)  
Follow these steps to drag-and-drop music to your Sansa® Clip+ MP3 player:  
1. Connect your Sansa® Clip+ player to your PC.  
2. Select Open device to view files using Windows Explorer on initial  
connection or by going to My Computer.  
3. Double-click on the Sansa Clip+ MP3 player.  
4. Double-click on Internal Memory.  
5. Double-click on the Music folder.  
6. Drag and drop music files from your computer to the Sansa® MP3 player’s Music  
folder.  
You can also drag and drop files to a microSD™ card inside your player by going to  
My Computer > Sansa Clip+ > External uSD Card. You can only drag and drop  
files to the card if you have write permissions for the card.  
Drag and Drop (Mac)  
Follow these steps to drag-and-drop music to your Sansa® Clip+ MP3 player:  
1. Connect your Sansa® Clip+ MP3 player to your Mac computer.  
2. Double-click on the removable disk named SANSA CLIPP that appears on your  
desktop.  
3. Double-click on the Music folder.  
4. Drag and drop music files from your computer to the player’s Music folder.  
10  
Loading Contents  
 
 
You can also drag and drop files to a microSD™ card inside your player by double-  
clicking the second removable disk that appears when you connect your Sansa® Clip+  
MP3 player.  
Windows Media Player  
Before you can create playlists and transfer (or synchronize) them to your Sansa®  
MP3 player, you need to show Windows Media Player where your songs are located.  
Adding Music Files to Library…  
1. To add music files to WMP 11’s library, follow these steps:  
2. Click the arrow below the Library tab.  
3. Make sure Music is selected then click Add to Library…  
4. In the Add to Library dialog box, select one of these options then click OK.  
- My personal folders:  
Use this option to monitor the digital media files stored in your personal  
Music folder as well as any files stored in the public Music folders that  
everyone who uses your computer has access to.  
- My folders and those of others that I can access:  
Use this option to monitor the digital media files stored in your personal  
Music folder, the files stored in the public Music folders, as well as the files  
stored in the personal Music folders that belong to other users on your  
computer.  
Creating Playlists  
To create playlists for Windows Media Player, follow these steps:  
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1. Launch Windows Media Player.  
2. Clear the List pane by clicking the Clear List Pane button.  
3. Click the arrow below Library Tab then select Create Playlist.  
4. Type in the name of your Playlist.  
5. Click Songs from your Library then drag them to the List Pane.  
6. To re-arrange the songs, drag them up or down in the List Pane.  
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7. Click Save Playlist.  
Transferring Playlists  
To transfer playlists to your Sansa® MP3 player, follow these steps:  
1. Connect your Sansa® player to the PC.  
2. Select Sync digital media files to this device using Windows Media  
Player on initial connection.  
3. Right-click on Sansa Clip+, and then select Set Up Sync.  
13  
Loading Contents  
 
4. Click to select the Sync this device automatically check box.  
5. Select Personal Playlists from the dropdown menu on the left pane.  
6. Highlight any playlists that you want to transfer to your player, click Add then  
Finish.  
7. Synchronization will start as soon as you click Finish. To see sync status, click  
on the Sansa Clip+ MP3 player, and then click Sync Results.  
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Loading Contents  
 
5
This chapter shows you how to play music on your Sansa® Clip+  
MP3 player.  
Playing Content  
Playing Music  
Follow these steps to play music, audiobooks, and voice recordings:  
1. Select Music from the Main Menu. Voice recordings are located in Recordings.  
2. Select Play All, Recently Added, Artists, Albums, Songs, Genres, My Top Rated,  
Playlists, Podcasts, Audiobooks, Recordings (Voice), or Folders.  
3. Highlight and select the desired track or file to play.  
4. Press the >>| button to skip to the next song or press-and-hold to fast forward.  
5. Press the |<< button once to go back to the beginning of the current song or press |<<  
button twice to go back to the previous song. Press-and-hold the |<< button to rewind.  
6. The following options are available during music playback by pressing the Submenu  
button (but not during slotRadio™ card playback, which permits skipping but not  
repeating of songs).  
Add song to GoList  
1. Select Add Song to GoList.  
2. Press the |<< button to return to the playback screen.  
Remove song from GoList  
This option is only available when the current song is already added to the GoList.  
1. Select Remove Song from GoList.  
2. Press the |<< button to return to the playback screen.  
Rate Song  
3. Select Rate Song.  
4. Press the Up or Down button to select a rating.  
5. Press Select.  
6. Press the |<< button to return to the playback screen.  
Repeat  
1. Move down to Repeat.  
2. Press Select to toggle and choose a repeat mode:  
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Playing Contents  
 
 
Off:  
No repeat of tracks  
Song:  
All:  
Repeat the current track  
Repeat all selected tracks  
3. Press the |<< button to return to the playback screen.  
Shuffle  
1. Move down to Shuffle.  
2. Press the Select button to toggle between Shuffle on and Shuffle off (to play  
songs in random order, set Shuffle to ON).  
3. Press the |<< button to return to the playback screen.  
Music EQ  
The Sansa® Clip+ MP3 player provides various EQ modes such as: Rock, Pop, Jazz,  
Classical, Funk, Hip Hop, Dance, Full Bass, Full Treble, and Custom.  
1. Select Music EQ.  
2. Select an equalizer mode.  
3. Press the |<< button to return to the playback screen.  
Replay Gain  
Replay Gain is a method of maintaining a constant perceived volume level during  
playback. For more information on Replay Gain, please visit our Knowledgebase  
(kb.sandisk.com).  
1. Select Replay Gain.  
2. Press select on Mode to apply Replay Gain on Song, Album, or disable Replay  
Gain.  
3. Press select on Pre-Gain to select the Replay Gain level.  
4. Press the |<< button once to return to the previous menu or press |<< button  
twice to return to the playback screen.  
Delete Song  
1. Select Delete Song.  
2. Select Yes to confirm.  
Track Info  
1. Select Track Info.  
2. Press the Up or Down button to scroll through the track information.  
3. Press the |<< button once to return to the previous menu or press |<< button  
twice to return to the playback screen.  
17  
Playing Contents  
 
Playing music from a preloaded microSD™ Card  
microSD™ card with content  
1. Insert a microSD card with content  
into the microSD card slot. The player  
will display the message: “Refreshing  
your media.”  
2. Select Music.  
3. Select Artists, Albums, Songs,  
Genres or Recently Added to  
navigate to the music you wish to  
listen to.  
4. Alternately, from the Music menu,  
select Folders > External uSD Card,  
and select either Play All or continue  
navigating through the folders to the  
file name of the song you want.  
Individual songs will display with a card icon to indicate they are stored on the  
external microSD™ card. Artists and Albums will not display an icon.  
slotMusic™ card  
1. Insert a slotMusic™ card into the  
microSD™ card slot. The player will  
display the message: “Refreshing your  
media.”  
2. Select the slotMusic icon that appears  
in the main menu. This replaces the  
slotRadio icon that normally appears in  
the menu.  
3. All songs on the card will be listed.  
Select a song to begin playing through  
the slotMusic album.  
18  
Playing Contents  
 
 
slotRadio™ card  
slotRadio™ cards contain hundreds of songs arranged into playlists called Channels.  
Your Sansa® Clip+ MP3 player can play slotRadio cards, but playback behavior will  
differ from your standard media per the instructions below. You can also go to  
www.slotradio.com to learn more about slotRadio cards and available titles.  
1 Current/Total Channels Display the current channel number and the total  
number of channels  
2 Battery Indicator  
3 Channel Name  
Display the battery status  
Display the channel name  
4 Artist Name - Title  
Display the song’s artist name and title  
1. Insert a slotRadio™ card into the  
microSD™ card slot. The player will  
display the message: “Refreshing your  
media.”  
2. From the Main Menu, select  
slotRadio.  
3. Press the Select button to begin  
playing.  
4. Press the Submenu button to skip to  
the next channel.  
5. Press the >>| button to skip to the  
next song within a channel.  
6. Press >|| to pause or resume  
playback.  
Pressing select toggles the screen view from now playing to a graphic equalizer to  
the next song preview.  
19  
Playing Contents  
 
 
6
This chapter provides you instructions on how to listen to FM  
broadcast radio and to program the preset stations on the Sansa®  
Clip+ MP3 player.  
FM Radio  
The Sansa® MP3 player includes an integrated FM radio for listening to live broadcast FM  
stations.  
Listening to FM Radio  
To listen to live broadcast FM station, follow these steps:  
1. From the Main Menu, select FM Radio.  
2. A radio frequency menu will appear.  
3. Press |<< or >>| to adjust and search for the desired frequency, or select preset by  
pressing Select.  
4. For fast search, press and hold the |<< or >>| buttons.  
Programming FM Presets  
You can program up 40 preset stations. To program the preset stations on your player,  
follow these steps:  
1. Press the Submenu button in Radio mode.  
2. Select Add Preset to save current frequency into presets.  
3. Select Delete Preset to remove current frequency from presets. This option is only  
available when the current frequency is already added.  
4. Select Auto Presets to allow the player to automatically search and store stations with  
the strongest broadcast signals as the preset favorite stations.  
5. Select View All Presets to view all stored presets.  
a. Select Delete All Presets to erase all stored preset stations.  
20  
FM Radio  
 
 
7
This chapter shows you how to use your Sansa® Clip+MP3  
player’s built-in microphone.  
Recording  
Voice Recording  
The Sansa® Clip+ MP3 player has a built-in microphone allowing you to record your own  
voice, an interview, or other speech.  
To start voice recording, follow these steps:  
1. From the Main menu, select Voice.  
2. Select Record Now.  
3. To pause recording, press the >|| button.  
4. To resume, press the >|| button again.  
5. To stop recording, press Select. A pop-up window will appear on the screen. Select Yes  
to save recording. The recording will be saved in the RECORD/VOICE folder.  
6. Press |<< button to return to the previous menu.  
NOTE: For Home and Personal Use  
This product is intended to be used for recording and playback for your home and personal  
enjoyment. Copying and commercial use of copyrighted material without permission of the  
copyright owner may be prohibited by law. Use of your media player, in compliance with all  
copyright and applicable intellectual property laws, remains the responsibility of the user of  
the product.  
21  
Recording (if applicable)  
 
 
8
This chapter shows you how to delete contents on your Sansa®  
Clip+ MP3 player.  
Deleting Music Files  
There are 2 ways to delete music files. You can delete them from the player directly or using  
the computer.  
To delete music files directly from the Sansa® MP3 player, follow these steps:  
1. In playback mode, press Submenu button.  
2. Select the Delete Song item.  
To delete music files using a computer, follow these steps:  
1. Connect your Sansa® to the computer.  
2. Select Open device to view files using Windows Explorer on initial connection.  
3. Locate the folder where your music files are stored.  
4. Highlight and delete the music files or folder.  
22  
Deleting Music Files  
 
 
9
This chapter shows you how to customize your Sansa® Clip+ MP3  
player’s settings  
Settings  
You can personalize your Sansa® Clip+ MP3 player by selecting Settings from the Main  
Menu.  
Music Options  
From the Settings menu, select Music Options.  
Repeat  
1. Move down to Repeat.  
2. Press Select to toggle and choose a repeat mode:  
Off:  
Song: Repeat the current track  
All: Repeat all selected tracks  
No repeat of tracks  
Shuffle  
1. Move down to Shuffle.  
2. Press Select to toggle between Off and On.  
Music EQ  
1. Select Music EQ.  
2. Select a desired equalizer mode.  
Replay Gain  
1. Select Replay Gain.  
2. Select Mode (Off, Song or Album) and a Pre-Gain volume (0dB to 12dB) to  
increase the player’s volume output for songs with replay gain information stored  
in their ID3 tags. This helps normalize the volume across tracks with varying  
loudness levels. You can learn more about Replay Gain at  
23  
Settings  
 
 
Audiobook Options  
From the Settings menu, select Audiobook Options.  
Ch. Mode  
When Chapter Mode is on, it allows you to skip chapters in an audiobook by pressing  
the |<< or >>| button.  
1. Highlight Ch. Mode.  
2. Press the Select button to toggle between Off and On.  
Speed  
1. Highlight Speed.  
2. Press the Select button to toggle between Normal, Fast, and Slow audiobook  
playback.  
Radio Options  
From the Settings menu, select Radio Options.  
Delete All Presets  
1. Select Delete All Presets.  
2. Select Yes to confirm.  
FM Region  
1. Press Select on FM Region to toggle between USA or World.  
FM Mode  
1. Press Select on FM Mode to toggle between Stereo or Mono.  
System Settings  
From the Settings menu, select System Settings.  
Backlight  
After being idle for a predefined time, the player will trigger the backlight timer  
program automatically to turn off the backlight. You can press any button to re-  
activate the backlight.  
1. Select Backlight.  
2. Press the |<< or >>| button to select desired backlight timer (5 seconds to 1  
hour).  
3. Press Select and confirm your choice by selecting Yes or No.  
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Settings  
 
 
Power Saver  
The Power Saver function turns the player off automatically when it has been idle for  
a defined period of time.  
1. Select Power Saver.  
1. Press the |<< or >>| button to select desired time (off to 120 minutes) before  
power off. The player will not enter the power saver mode if it is set to off.  
2. Press Select and confirm your choice by selecting Yes or No.  
Sleep  
The Sleep function turns the player off automatically after a defined period of  
playback time.  
2. Select Sleep.  
3. Press the |<< or >>| button to select desired playback time before power off.  
The player will not enter the sleep mode if it is set to off.  
4. Press Select and confirm your choice by selecting Yes or No.  
Language  
1. Select Language.  
2. Select a desired language.  
Date & Time  
1. Select Date & Time.  
2. Set the Month, Date, Year, Hour, Minute, and time format.  
Brightness  
To adjusting the display brightness for better viewing in different lighting environment,  
follow these steps:  
1. Select Brightness.  
2. Press the |<< or >>| button to set the contrast level.  
3. Press Select and confirm your choice by selecting Yes or No.  
Volume  
1. Select Volume.  
2. Select Normal or High, and then press Select button.  
Reset Factory Settings  
1. Select Reset Factory Settings.  
2. Confirm your choice by selecting Yes or No.  
Info  
This displays information regarding your Sansa® Clip+ MP3 player (such as firmware  
version, available/free memory, number of contents loaded in the player, and the  
battery status)  
25  
Settings  
 
 
USB Mode  
USB Mode determines how your player communicates with your computer. Auto  
Detect is selected by default. You can also choose to always connect in MTP (Media  
Transfer Protocol) or MSC (Mass Storage Class) modes. Windows can use MTP or MSC  
mode, but Mac OS will only work with MSC mode. If you set the USB Mode to Auto  
Detect, make sure you are running Windows Media Player version 10 or higher.  
1. Select USB Mode.  
2. Select Auto Detect, MTP, or MSC.  
Format  
WARNING: Formatting will erase all your data.  
1. Select Format.  
2. Confirm your choice by selecting Yes or No.  
Press and Hold  
Determine whether pressing and holding the select button during playback will add a  
song to the GoList or allow you to rate the song. (Note that neither choice will  
function during playback of a slotRadio™ card.)  
1. Select Press and Hold.  
2. Select Add Song to GoList or Rate Song.  
26  
Settings  
 
 
10  
This chapter helps you get the most from your Sansa® Clip+ MP3  
player with tips and troubleshooting.  
Tips & Troubleshooting  
What music file formats does the Sansa® Clip+ MP3 player  
support?  
The Sansa® MP3 Player will support MP3, WAV, WMA, secure WMA, FLAC, Ogg Vorbis, and  
audiobook formats.  
How do I drag music files to my Sansa® Clip+ MP3 player?  
As long as the files are WMA, MP3, FLAC, or Ogg Vorbis, they can be dragged into the Music  
folder. Secure WMA files cannot be dragged and dropped. Use Windows Media™ Player 10 or  
higher to sync protected files.  
Which bit rates will the Sansa® Clip+ MP3 player support?  
The Sansa® Clip+ MP3 player will support 64-320Kbps for MP3 and 32-192Kbps for WMA.  
FLAC and Ogg Vorbis are variable bit rate.  
Why should I update the firmware?  
You should always update the player to the latest firmware to ensure that it functions  
correctly and has all the latest features. Visit www.sandisk.com/clipplus to download the  
Sansa Firmware Updater.  
Some of my music files are on my player, but cannot be played.  
When I select them, another song begins to play. What is wrong?  
You may not have purchased the rights to play the song on an additional device. To test this,  
try to play a song that you have copied from an older CD and converted to MP3 format. If  
you can play that song, but not the song that will not play, then you need to purchase the  
rights to play the song.  
Is the player compatible with podcasts?  
As long as the podcasts are in MP3 format and an appropriate bit rate (32-320 kbps), then  
the player should be capable of playing the files.  
27  
Tips & Troubleshooting  
 
 
Why does my player say unknown artist/album?  
Normally this is because the ID3 tags or WMA meta-data information is missing. On your  
computer, right-click the song, choose Properties, Summary tab then Advanced. Then you  
can input the data such as Artist, Album, Song Title, Track Number, Genre, and Year.  
How do I reset my Sansa® Clip+ MP3 player?  
Press-and-hold the Power button for approximately 20 seconds, and then release the power  
button.  
Why can't I drag and drop OGG files to my Sansa® Clip+ MP3  
player using Windows Media Player?  
To drag and drop OGG files to the Sansa® Clip player, you need to upgrade your Windows  
Media Player to version 11.  
Why won’t my Sansa® Clip+ MP3 player play music?  
Check to verify if the audio file type is supported. If the file type is supported, make sure  
that the file is not corrupted and that its license is up to date.  
Why isn’t my Sansa® Clip+ MP3 player being charged or detected  
by my computer when I connect it?  
Verify that you are using Windows Media Player version 10 or higher, reset your player, and  
try again.  
28  
Tips & Troubleshooting  
 
This chapter provides information to help you get service and  
support for your Sansa® Clip+ MP3 player.  
Learn More, Service, and  
Warranty Information  
Getting Technical Support  
Before you contact Technical Support, we encourage you to read the Tips &  
Troubleshooting section to see if your question is covered there.  
If you have questions about the use or features of your Sansa player as well as other  
SanDisk products, please visit our Knowledgebase at kb.sandisk.com.  
You can also call the SanDisk Technical Support Center for US: 1-866-SanDisk (1-866-726-  
3475), Worldwide: see www.sandisk.com/support for local country phone numbers. When  
you call us for support, please include as much information as you can from your packaging  
material. This will allow us to help you more quickly.  
SanDisk Manufacturer’sLimited Warranty  
SanDisk warrants to the end user, that this product, excluding content and or software  
supplied with or on the product, will be free from material defects in manufacture, will  
conform to SanDisk’s published product specifications and be fit for normal use during the  
Warranty Period specified in the table commencing on the date of purchase provided that  
the product is legally placed on the market.  
To make a warranty claim please contact SanDisk at the telephone number in the table or  
support@SanDisk.com within the Warranty Period and provide proof of purchase (showing  
date and place of purchase and name of the reseller) and product name, type and number.  
You may return the product after first obtaining a Return Material Authorization number and  
following any other guidelines listed. For further information see www.sandisk.com and  
select “support”.  
SanDisk may at its option repair this product or provide you with an equivalent product; and  
if unable to repair or replace the product, will refund the purchase price. SanDisk will not  
be liable for indirect or consequential damage (including loss of data), or for damage caused  
by improper use (including use in an incompatible device and use not in accordance with the  
instructions), or by improper installation, unprofessional repair, modification or accident.  
This constitutes SanDisk’s entire liability which will never exceed the price you paid for it,  
plus the necessary costs you made for the warranty claim. SanDisk products must not be  
used in applications where failure could threaten injury or life, such as life support systems.  
SANDISK DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT  
PERMITTED BY LAW. IF SANDISK CANNOT DISCLAIM IMPLIED WARRANTIES UNDER  
APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE  
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON  
29  
Tips & Troubleshooting  
 
 
ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING  
ON YOUR ORIGINAL PRODUCT.  
National, state and local laws may grant you other rights that are not affected by this  
warranty.  
Warrantor  
N. America, Canada, S. America:  
SanDisk Corporation  
601 McCarthy Boulevard  
Milpitas, CA 95035  
Tel: 1-866-SANDISK (1-866-726-3475)  
Europe, Middle East & Africa & Asia Pacific:  
SanDisk International, Ltd.,  
Lakeshore Drive, Swords, Co  
Dublin, Ireland  
Tel: +353-1-813-6070  
Japan:  
SanDisk Limited (SDKK)  
8F Nisso 15 Bldg. 2-17-19 Shin-Yokohama  
Kohoku-ku, Yokohama, Japan 222-0033  
Product Name  
SanDisk Extreme® Line  
SanDisk Extreme® III SDHC™ Cards  
Warranty Period (Years)  
Lifetime** (10 EMEA***)  
SanDisk Extreme® III 30MB/s Edition SDHC™  
Cards  
SanDisk Extreme® SDHC™ Cards  
Lifetime** (10 EMEA***)  
Lifetime** (30****)  
SanDisk Extreme® CompactFlash® Cards  
SanDisk Extreme® III CompactFlash® Cards  
Lifetime** (30****)  
Lifetime** (10 EMEA***)  
SanDisk Extreme® IV CompactFlash® Cards  
SanDisk Extreme® FireWire® Reader  
SanDisk Extreme® USB 2.0 Reader  
Lifetime** (30 EMEA***)  
3
2
SanDisk Extreme® Memory Stick PRO-HG  
Duo™  
Lifetime** (10 EMEA***)  
Lifetime** (30****)  
SanDisk Extreme® Ducati Edition SD™ Plus  
Card; SanDisk Extreme® Ducati Edition  
CompactFlash® Card; and SanDisk Extreme®  
Ducati Edition USB Flash Drive.  
SanDisk Ultra®/ SanDisk Ultra® II Line  
SanDisk Ultra®/ SanDisk Ultra® II SD™ Cards  
Lifetime** (10 EMEA***)  
Lifetime** (10 EMEA***)  
SanDisk Ultra®/ SanDisk Ultra® II SDHC™  
Cards  
30  
Tips & Troubleshooting  
 
SanDisk Ultra®/ SanDisk Ultra® II  
CompactFlash® Cards  
Lifetime** (10 EMEA***)  
Lifetime** (10 EMEA***)  
Lifetime** (10 EMEA***)  
SanDisk Ultra®/ SanDisk Ultra® II Memory  
Stick PRO-HG Duo™ Cards  
SanDisk Ultra®/SanDisk Ultra® II SanDisk®  
Video HD™ Cards  
SanDisk® Multi-Use (Standard Line)  
SanDisk® SD™ Cards  
SanDisk® SDHC™ Cards  
5
5
SanDisk® Memory Stick PRO Duo™ Cards  
SanDisk® xD-Picture Card™ Type M Cards  
5
1
5
SanDisk® microSD™ and SanDisk®  
microSDHC™ Cards  
Gaming  
SanDisk® Gaming SD™ Cards for Wii™ Cards  
5
SanDisk® Gaming Memory Stick PRO Duo™  
Cards  
Nintendo® DSi™ SDHC™ Cards  
Netbook  
5
5
SanDisk® SDHC™ Cards  
Cruzer® Line  
5
2
SanDisk® Cruzer® Micro USB Flash Drive  
SanDisk® Cruzer® Micro Skin USB Flash Drive 2  
SanDisk® Cruzer® Titanium USB Flash Drive  
Mobile Line  
5
SanDisk® microSD™ and SanDisk®  
microSDHC™ Cards  
5
SanDisk® microSD™ Mobile Memory Kit  
SanDisk® Memory Stick Micro™ (M2™) Cards  
SanDisk® Mobile Ultra™ microSD™ Cards  
SanDisk® Mobile Ultra™ microSDHC™ Cards  
5
5
10  
10  
10  
10  
10  
SanDisk® Mobile Ultra™ Memory Stick Micro™  
(M2™) Cards  
SanDisk® Mobile Premier microSD™ Cards  
SanDisk® Mobile Premier microSDHC™ Cards  
31  
Tips & Troubleshooting  
 
SanDisk® Mobile Premier Mobile Memory Kit  
MobileMate™ Micro Reader  
10  
2
MobileMate™ SD™ Plus Reader  
MobileMate™ SD™ Plus Reader  
2
2
MobileMate™ Memory Stick® Plus Reader  
Audio Visual Players  
2
Sansa® Clip Player  
1 U.S.; 2 EMEA  
Sansa® View Player  
1 U.S.; 2 EMEA  
Sansa® Fuze™ Player  
slotMusic™ Player  
slotRadio™ Player  
1 U.S.; 2 EMEA  
90 (days) U.S.; 2 EMEA  
1 U.S.; Canada  
slotRadio™ To Go Player and Card  
90 (days) U.S.; 2 EMEA  
** Lifetime  
*** EMEA and regions not recognizing lifetime  
**** Germany and regions not recognizing lifetime  
For Technical Support over the Internet, visit: www.sandisk.com and select “support”  
Technical Support in the United States and Canada can be contacted by calling:  
1-866-726-3475.  
Technical Support in other regions can be obtained by contacting:  
Support  
Argentina (AR)  
Australia (AU)  
Belarus (BY)  
Brazil (BR)  
#08006662931  
866 680 4007  
8-800101-- 8008539045  
#08008914506  
Chile (CL)  
China (CN) North  
China (CN) South  
#1230-020-0404  
10800 852 1251  
10800 152 1251  
Columbia (CO)  
Estonia (EE)  
France (FR)  
Germany (DE)  
Greece (GR)  
#018005180538  
+ 1 407 253 3479  
+33 (0) 171 230 328  
+49 (0) 69 50072840  
407 253 3476  
Hong Kong (H/K)  
India (IN)  
Israel (IL)  
30027886  
0008001003277  
1 809 440513  
Italy (IT)  
Japan (JP)  
+(39) 026-9682-725  
866 349 2698  
Korea (KR)  
Mexico (MX)  
Netherlands (NL)  
080-688-0880  
#0018662122012  
(31) 202 015 029  
32  
Tips & Troubleshooting  
 
New Zealand (NZ)  
Portugal (PT)  
Romania (RO)  
Russia (RU)  
Saudi Arabia (SA)  
Singapore (SG)  
South Africa (ZA)  
Spain (ES)  
+ 1 866 698 0701  
+351 214159093  
+ 1 407 253 3477  
+7 (8) 495-795-0847  
866 514 2521  
800-852-3607  
0800980949  
+34 914534311  
020-79 52 02  
Sweden (SE)  
Switzerland (CH)  
0800 564811  
Taiwan (TW)  
Turkey (TR)  
UAE/Dubai (AE)  
UK (GB)  
00801-85-6062  
902124140820  
8000 4414358  
+44 (0) 207-365-4193  
End User License Agreement  
SANDISK CORPORATION  
END USER LICENSE AGREEMENT  
DO NOT DOWNLOAD, INSTALL OR USE THE SOFTWARE UNTIL YOU HAVE CAREFULLY READ  
THE TERMS OF THIS END USER LICENSE AGREEMENT (“AGREEMENT”). BY DOWNLOADING,  
USING OR INSTALLING THE SOFTWARE, YOU AGREE TO ALL OF THE TERMS OF THIS  
AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS, DO NOT DOWNLOAD, INSTALL  
OR USE THE SOFTWARE AND, IF APPLICABLE, PROMPTLY RETURN IT TO YOUR PLACE OF  
PURCHASE FOR A REFUND. IF THE SOFTWARE WAS INCLUDED WITH YOUR PURCHASE OF  
HARDWARE, YOU MUST RETURN THE ENTIRE HARDWARE/SOFTWARE PACKAGE IN ORDER  
TO OBTAIN A REFUND. IF THE SOFTWARE WAS ACCESSED ELECTRONICALLY, CLICK “NOT  
ACCEPT” TO STOP THE DOWNLOAD PROCESS.  
The firmware, computer programs, device drivers, data or information (“Software”) is  
provided to each person who downloads, uses or installs the Software (“you” or “your”)  
under the terms of this Agreement between you and SanDisk Corporation (“SanDisk,” “we,”  
or “us”), and may be subject to additional terms and conditions in an agreement between  
you and SanDisk’s third party licensors (“Licensors”). The Software is owned by SanDisk or  
its Licensors. The Software is protected by copyright laws and international copyright treaties,  
as well as other intellectual property laws and treaties.  
1. Software License. Subject to the terms and conditions contained herein, SanDisk grants  
to you a limited, non-exclusive, non-sub licensable, transferable in accordance with these  
terms, royalty-free license under SanDisk’s intellectual property rights to use the Software in  
executable form solely for your personal use only with a SanDisk product and only on a  
single computer or other hardware device at any given time (the "License"). The Software is  
“in use” when it is either downloaded, copied, loaded into RAM or installed into the hard disk  
or other permanent memory of a computer or other hardware device.  
2. Restrictions. SanDisk and its Licensors retain all rights in the Software not expressly  
granted to you. You may not modify, adapt, translate or create derivative works (new  
versions) of the Software. No source code is provided under this Agreement. You may not  
33  
Tips & Troubleshooting  
 
 
reverse engineer, disassemble, decompile, rent, lease, or encumber the Software, or re-  
create or discover the source code of the Software. You may not embed or combine the  
Software within any other software product or device. The Software contains proprietary and  
confidential information of SanDisk and its Licensors, which you agree not to discover or  
reveal to others. Any and all permitted copies of the Software that you make or distribute  
must be unmodified, must contain all of the original Software’s proprietary notices, and must  
include or be accompanied by this Agreement. You may not separate the Software into  
component parts for sublicense, distribution or transfer to a third party.  
3. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE  
LAW, THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITH NO WARRANTIES  
AND NEITHER SANDISK NOR ITS LICENSORS MAKE ANY REPRESENTATION OR WARRANTY,  
STATUTORY OR OTHERWISE, IN LAW OR FROM THE COURSE OF DEALING OR USAGE OF  
TRADE, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OF  
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INTERFERENCE, OR NON-  
INFRINGEMENT OF ANY THIRD PARTY INTELLECTUAL PROPERTY RIGHTS, OR EQUIVALENTS  
UNDER THE LAWS OF ANY JURISDICTION. YOU ASSUME THE ENTIRE RISK AS TO THE  
QUALITY AND PERFORMANCE OF THE SOFTWARE. SHOULD THE SOFTWARE PROVE  
DEFECTIVE, YOU, AND NOT SANDISK, ITS LICENSORS OR RESELLERS, ASSUME THE ENTIRE  
COST OF NECESSARY SERVICING, REPAIR, OR CORRECTION.  
4. LIMITATION OF LIABILITY. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT  
WILL SANDISK OR ITS LICENSORS, OR THEIR RESPECTIVE DIRECTORS, OFFICERS,  
EMPLOYEES, CONSULTANTS, LICENSORS, LICENSEES OR AFFILIATES, BE LIABLE FOR ANY  
INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, ARISING  
OUT OF OR IN CONNECTION WITH THE DOWNLOAD, DISTRIBUTION, USE OR PERFORMANCE  
OR NON-PERFORMANCE OF THE SOFTWARE, EVEN IF SANDISK HAS BEEN ADVISED OF THE  
POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY SHALL  
APPLY NOTWITHSTANDING ANY FAILURE OF ANY REMEDY PROVIDED FOR HEREUNDER IN  
ITS ESSENTIAL PURPOSE. IN NO EVENT WILL SANDISK’S OR ITS LICENSORS’ TOTAL  
LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO US FOR THE USE OF THE SOFTWARE.  
4. The Software is provided with “RESTRICTED RIGHTS.” Use, duplication or disclosure by  
the Government is subject to restrictions as set forth in FAR 52.227-14 and DFARS 252.227-  
7013 et seq. Use of the Software by the Government constitutes acknowledgement of  
SanDisk’s proprietary rights therein. Contractor or Manufacturer is SanDisk Corporation, 601  
McCarthy Blvd. Milpitas, CA 95035.  
5. Transfer. If you sell or otherwise transfer the SanDisk product that incorporates the  
Software as a whole, you may transfer the Software as fully integrated into such product  
provided that you also supply this Agreement to the purchaser or recipient of the product, at  
which time all of your rights under this Agreement will immediately cease. Except as stated  
above, you may not assign or transfer this Agreement in part or in whole, and any attempt  
to do so shall be void.  
6. Termination. We may terminate this Agreement and the license immediately and without  
notice if you breach it. Upon termination of this Agreement, you must delete or destroy all  
copies of the Software.  
7. High Risk Activities. The Software is not fault-tolerant and is not designed or intended for  
use in hazardous environments requiring fail-safe performance, or any other application in  
which the failure of the Software could lead directly to death, personal injury, or severe  
physical or property damage (collectively, “High Risk Activities”). SANDISK AND ITS  
LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR HIGH RISK  
34  
Tips & Troubleshooting  
 
ACTIVITIES AND SHALL NOT BE LIABLE FOR ANY LIABILITIES OR DAMAGES ARISING FROM  
SUCH USE.  
8. General. This Agreement contains the entire understanding between the parties with  
respect to your use of the Software. If any part of this Agreement is found void and  
unenforceable, it will not affect the validity of the balance of this Agreement, which shall  
remain valid and enforceable according to its terms. This Agreement is governed by and  
construed under the laws of the State of California and controlling U.S. federal law without  
regard to conflicts of laws provisions thereof. The U.N. Convention on Contracts for the  
International Sale of Goods shall not apply to this Agreement. Any action or proceeding  
arising from or relating to this Agreement shall be adjudicated in the state or federal courts  
of Santa Clara County, California, and the parties hereby agree to the exclusive jurisdiction  
and venue of such courts. You will not remove or export from the United States or re-export  
from anywhere any part of the Software or any direct product thereof to any country in  
violation of U.S. Export Administration Regulations, or a successor thereto, except in  
compliance with and with all licenses and approvals required under applicable export laws  
and regulations including, without limitation, those of the U.S. Department of Commerce.  
Any waivers or amendments of this Agreement shall be effective only if made in writing and  
signed by an authorized representative of each party. You agree that the Licensors are third  
party beneficiaries of this Agreement to enforce your performance of the terms and  
conditions of this Agreement. The provisions of Sections 2, 3, 4, 5, 6, 7, 8 and 9 shall  
survive the termination or expiration of this Agreement.  
FCC Regulation  
This device complies with part 15 of the FCC Rules. Operation is subject to the following two  
conditions:  
1. This device may not cause harmful interference, and  
2. This device must accept any interference received, including interference that may cause  
undesired operation.  
This equipment has been tested and found to comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable  
protection against harmful interference in a residential installation. This equipment generates,  
uses, and can radiate radio frequency energy and, if not installed and used in accordance  
with the instructions, may cause harmful interference to radio communications. However,  
there is no guarantee that interference will not occur in a particular installation. If this  
equipment does cause interference to radio or television reception, which can be determined  
by turning the equipment off and then on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
1. Increase the separation between the equipment and receiver.  
2. Correct the equipment to a different outlet so that the equipment and receiver are on  
different branch circuits.  
3. Consult the dealer or an experienced radio / TV technician for help.  
35  
Tips & Troubleshooting  
 

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